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Skills & Technology

The full operating stack.

How I actually do the work — from customer onboarding playbooks to enterprise platforms to the change-management methodologies that get the floor to adopt them.

01

Customer Success & Onboarding

Getting customers from purchase to value — and keeping them there through structured lifecycle management.

SaaS Onboarding & Migration Technical Account Management Customer Success Customer Lifecycle Management Time-to-Value Optimization Customer Health Frameworks Voice of Customer Customer Journey Mapping Escalation Management Account Health Monitoring Hypercare & Post-Go-Live Support Adoption Strategy
02

Implementation & Delivery

End-to-end ownership of enterprise platform rollouts — from discovery through stabilization.

Enterprise SaaS Platforms Requirements Gathering Discovery & Scoping System Configuration User Acceptance Testing Go-Live Execution User Training & Enablement Multi-Site Deployment Legacy System Migration Systems Integration API Integration Implementation Playbooks & SOPs Project Lifecycle Management
03

Technical & Platforms

Healthcare and supply-chain software, identity systems, and the data tools used to prove the work is working.

Healthcare Technology Supply Chain Technology RFID & Kanban Inventory Systems Procurement Systems (Birchstreet) Azure Active Directory Single Sign-On (SSO) Identity & Access Management Power BI Tableau Data Visualization Microsoft Office Suite
04

Leadership & Stakeholder Management

Building teams, managing across functions, and keeping executives, sales, engineering, and frontline clinicians on the same page.

Cross-Functional Leadership Team Leadership & Development People Management Mentorship & Coaching Resource & Capacity Planning Talent Development Performance Management Executive Communication Sales & Engineering Partnership Vendor Management RFP & Vendor Selection
05

Process & Methodology

How change actually sticks — measurable frameworks, structured improvement, and the discipline of operational excellence.

Change Management (ADKAR) Process Optimization Lean / Six Sigma Business Process Mapping Continuous Improvement Operational Excellence Root Cause Analysis SAFe Agile Sprint Planning KPI & Reporting Frameworks Dashboard Creation Operational Reporting AI-Driven Forecasting